Shipping Policy

ORDER PROCESSING

All orders are processed within 1 business day, Monday through Friday, excluding public holidays. Orders placed after 3:00 PM EST will be processed the following business day. You will receive a confirmation email once your order is placed and a tracking number once your order has shipped.

SHIPPING TIMEFRAMES

Standard delivery takes 3–5 business days from the date of shipment, depending on your location within the United States. Delivery times are estimates and may vary due to carrier delays, weather conditions, or high shipping volumes.

SHIPPING RATES

Shipping rates are calculated at checkout based on your delivery address and selected shipping method. Standard shipping rates typically range from $5–$12.

Free shipping on all orders over $75.

FULFILLMENT

Orders are fulfilled from multiple U.S. warehouses and Amazon fulfillment centers to ensure fast and reliable nationwide delivery.

SHIPPING CARRIERS

We ship via USPS, UPS, or FedEx depending on the most reliable option for your delivery address.

SHIPPING LOCATIONS

We currently ship within the United States only.

LOST, DELAYED, OR DAMAGED PACKAGES
If your package is delayed beyond the expected timeframe, arrives damaged, or is marked as delivered but not received, please contact us within 5 days at info@pavincaffe.us or (646) 496-6558 with your order number.
CONTACT US
Pavin Caffè USA — Operated by FMF Group LLC
215 Thompson Street, Suite 404, New York, NY 10012
Email: info@pavincaffe.us
Phone: (646) 496-6558
Since 1950

Our Quality Process

01 — Green Coffee Beans

Raw Bean Selection

Since 1950 we have paid close attention to the selection of raw coffee beans. We control the entire selection process through a deep sensorial analysis that begins with the evaluation of the raw coffee beans, their shape, size, color and smell.

Each sample is roasted in a small roasting machine, and, when ready, a tasting procedure is performed. The entire process is recorded on detailed quality assessment sheets.

02 — Roasted Coffee

Semi-Artisan Roasting

Innovation and technology must be supported with tradition. We have chosen a semi-artisan roasting method that guarantees a double control: one made by the machine's software and one by the roaster specialist.

We carefully control the roasted coffee inventory levels and the related transportation procedures to ensure the product can reach the customer as fresh as possible.

03 — Craftsmanship

Micro-Roasting Heritage

These operating procedures have been part of our DNA for more than seventy years. Today we use small roasting machines for batches of 10 kg or less.

Selecting small lots, strictly from controlled and very qualified suppliers, to produce unique and special blends is always a priority.